Colleague Development

A series of 4 x half-day courses delivering effective, real-life customer service skill enhancement while dealing with the tough issues of being a true service professional.

$1,800 or $150 per person per day based on 12 participants.

1. Professionalism

  • Body Language
  • Gestures
  • Grooming
  • Behaviour Options
  • Self Esteem

2. Superior Service

  • Total Service
  • Exceeding Expectations
  • Communication

3. Special Skills

  • Handling Complaints
  • Regulars
  • Kids
  • Telephone Techniques

4. Teamwork & Upselling

  • Benefits to Upselling
  • Upselling and Cross-Selling
  • What's in it for you?
  • Sell the benefits

Development Package Includes

  • Pre-course meeting
  • Mystery guest visit
  • Interactive tailor-made sessions
  • Take home folders
  • Follow up 'accountability' visit after training
  • Personalized certificates