A series of 4 x half-day courses delivering effective, real-life customer service skill enhancement while dealing with the tough issues of being a true service professional.
$1,800 per session, for up to 12 participants.
Are you in BC?
You may be eligible for a grant to cover 60% of training costs!
Contact us to find out how.
1. Professionalism
- Body Language
- Gestures
- Grooming
- Behaviour Options
- Self Esteem
2. Superior Service
- Total Service
- Exceeding Expectations
- Communication
3. Special Skills
- Handling Complaints
- Regulars
- Kids
- Telephone Techniques
4. Teamwork & Upselling
- Benefits to Upselling
- Upselling and Cross-Selling
- What's in it for you?
- Sell the benefits
Development Package Includes
- Pre-course meeting
- Mystery guest visit
- Interactive tailor-made sessions
- Take home folders
- Follow up 'accountability' visit after training
- Personalized certificates