A series of 4 x half-day courses delivering effective, real-life customer service skill enhancement while dealing with the tough issues of being a true service professional. $1,800 per session, for up to 12 participants. Are you in BC? You may be eligible for a grant to cover 60% of training costs! Contact us to find out how. 1. Professionalism Body Language Gestures Grooming Behaviour Options Self Esteem 2. Superior Service Total Service Exceeding Expectations Communication 3. Special Skills Handling Complaints Regulars Kids Telephone Techniques 4. Teamwork & Upselling Benefits to Upselling Upselling and Cross-Selling What's in it for you? Sell the benefits Development Package Includes Pre-course meeting Mystery guest visit Interactive tailor-made sessions Take home folders Follow up 'accountability' visit after training Personalized certificates