A series of 4 x full-day courses which guide managers through the expectations of being real leaders and gives them tools required to be successful. $3,100 per day, for up to 12 participants. Are you in BC? You may be eligible for a grant to cover 60% of training costs! Contact us to find out how. 1. Your Aims Professional Leadership Behaviour Options Standards of Service Achieve Your Aims 2. Your Skills Time Management Handling Complaints Implementing Change Effective Delegation 3. Your Team Developing an Inspiring Team Communication Team Meetings Training Your Team 4. Tricks of the Trade Increasing Profitability Performance Development Reviews Staying Motivated Reinforcing Principles Development Package Includes Pre-course meeting Mystery guest visit Interactive tailor-made sessions Take home folders Follow up 'accountability' visit after training Personalized certificates