A series of 4 x full-day courses which guide managers through the expectations of being real leaders and gives them tools required to be successful.
$2,100 or $175 per person per day based on 12 participants.
1. Your Aims
- Professional Leadership
- Behaviour Options
- Standards of Service
- Achieve Your Aims
2. Your Skills
- Time Management
- Handling Complaints
- Implementing Change
- Effective Delegation
3. Your Team
- Developing an Inspiring Team
- Communication
- Team Meetings
- Training Your Team
4. Tricks of the Trade
- Increasing Profitability
- Performance Development Reviews
- Staying Motivated
- Reinforcing Principles
Development Package Includes
- Pre-course meeting
- Mystery guest visit
- Interactive tailor-made sessions
- Take home folders
- Follow up 'accountability' visit after training
- Personalized certificates