Leadership Development
- 4 x full-day sessions
- Steps to be an effective leader
- Practical tools for success
Customer Service
- 4 x half-day sessions
- Polishing service skills
- Handling real-life tough issues
Powerful Sales Training
- Sharpen sales skills
- Convert inquiries into bookings
- Handling objections with grace
- Up-selling & cross-selling
Train the Trainer
- Understanding how people learn
- Preparing to train effectively
- Communication styles
- Presenting the information
Culinary Expertise
- Review of current kitchen set-up
- Implement sound processes
- Menu engineering & costing
- Team recruitment & development
Operational Support
- Trustworthy executive leader
- Practical hands-on support
- Maintain the momentum
- Develop other leaders
Leadership Retreat
- Dynamic, interactive events
- Fun team bonding
- Review successes & challenges
- Set goals for the year ahead
A Diverse Culture Free of Bullying & Harassment
- What bullying & harassment is
- Implications for your people
- Implications for your business
- Rights & responsibilities for all
