Customer Service

A series of 4 x half-day courses delivering effective, real-life customer service skill enhancement while dealing with the tough issues of being a true service professional.

1. Professionalism

🞄 Body Language

🞄 1st Impressions & Grooming

🞄 Strategies for Growth

🞄 Being Assertive

2. Superior Service

🞄 Delivering Exceptional Service

🞄 Exceeding Expectations

🞄 Communication

3. Special Skills

🞄 Handling Complaints

🞄 Making Kids Counts

🞄 Our Valuable Regulars

🞄 Telephone Etiquette

4. Teamwork & Upselling

🞄 The Magic of Teamwork

🞄 Your Part in Your Team

🞄 Upselling - What's in it for us all?

 Development Package Includes:

  • Pre-course meeting

  • Mystery guest visit

  • Interactive tailor-made sessions

  • Take home folders

  • Follow up 'accountability' visit after training

  • Personalized certificates

Price:
$2,100 per half day
for up to 12 participants

 

Are you in BC?
You may be eligible for a grant to cover 60% of training costs!
Contact us to find out how.

Contact Us