Customer Service Essentials
A series of 4 x half-day courses delivering effective, real-life customer service skill enhancement while dealing with the tough issues of being a true service professional.
1. Professionalism
🞄 Body Language
🞄 1st Impressions & Grooming
🞄 Strategies for Growth
🞄 Being Assertive
2. Superior Service
🞄 Delivering Exceptional Service
🞄 Exceeding Expectations
🞄 Communication
3. Special Skills
🞄 Handling Complaints
🞄 Making Kids Counts
🞄 Our Valuable Regulars
🞄 Telephone Etiquette
4. Teamwork & Upselling
🞄 The Magic of Teamwork
🞄 Your Part in Your Team
🞄 Upselling - What's in it for us all?
Training Includes:
- Interactive tailor-made sessions
- Take home folders
- Personalized certificates
