Online Learning Centre

Welcome to the Blue Mountain Solutions Online Learning Centre. Join Theresa on a professional journey in personal development. Sharing best practices, practical skills, and tools to bring energy and enthusiasm into your role.

Customer Service Training

This Customer Service Training is built in four sections.
We will share the knowledge, skills and abilities for you to become the ultimate customer service professional.
Our aim is to bring hospitality into every business.

1 - Professionalism

  • Body Language
  • 1st Impressions & Grooming
  • Strategies for Growth
  • Being Assertive

2 - Exceptional Service

  • Delivering Exceptional Service
  • Exceeding Expectations
  • Communication

3 - Special Skills

  • Handling Complaints
  • Making Kids Count
  • Our Valuable Regulars
  • Telephone Etiquette

4 - Working Together

  • The Magic of Teamwork
  • Your Part in Your Team
  • Upselling – What’s in it for us all?

Who will benefit?

In our experience customers, guests, colleagues, clients, students, members, patients, all deserve the best in customer service.

  • Restaurants
  • Government Offices
  • Legal Offices
  • Police Services
  • Hotels
  • Cafés
  • Medical Offices
  • Grocery Stores
  • Property Management
  • Bed & Breakfasts
  • Office Suppliers
  • Liquor Stores
  • Clothing Retailers
  • Sales Professionals
  • Realtors

Are you ready to become a genuine customer service star? Warning, this may cause fulfillment, purpose, and fun.