Blue Mountain Solutions took the time to listen to my brief as CEO and then work with my executive team and our front line staff to deliver a sales and service program which exceeded expectations. Tourism Victoria’s Visitor Services sales to our members will be up considerably in 2017 over 2016 and more importantly, I am convinced that my whole team is pointed in the right direction. Thank-you Theresa!
Paul Nursey, CEO
Tourism Victoria
Theresa breathed new life into our management team, re-sparking their commitment to deliver phenomenal hospitality. Theresa’s energy, experience and dedication to her purpose, to support leaders, created a vibrant atmosphere during her sessions. The results were a re-energized management team, committed to improving our service levels and being more effective leaders.
Natasha Richardson, GM | Leadership Consultant | Organizational Change Specialist
Brentwood Bay Resort & Wellness Centre
Thank you to you for all of the wonderful work that you have done for us and for Nanaimo. The program has been a great success.
Dan Brady, Chairman
Nanaimo Hospitality Association
I had the pleasure of working with Theresa at the Inn at Laurel Point, so recently when we were hosting a multicourse, wine paired meal and needed an emcee Theresa was the obvious choice. She was extremely well prepared to introduce each course and managed to make the experience feel personal for each of the 72 guests. She has an amazing presence with people and held the attention of our guests but never once took attention away from the food or the service, and highlighted the talent of our teams beautifully. Between courses she went from table to table and spoke with each guest, giving everyone an opportunity to contribute, ask questions and socialize, adding that additional warmth, inclusion and recognition of our guests which is so important to me. I would recommend Theresa to anyone who works in guest service in amy form. She is an amazing trainer, and it was a true pleasure to watch her in action. My service team and I all learned something from watching her in this role, and it is clear her success in training hospitality professionals is based on her love of the industry and the immense satisfaction that can only be found in a job well done as part of a fabulous team.
Janis Goard, Director of Food and Beverage
Inn at Laurel Point
We engaged Theresa to lead us in Leadership and Customer Service training. Our Leadership team found incredible value in the curriculum. Theresa’s advance preparation to gain insight into our strategy and tactics along with gathering participant perspectives was exemplary and ultimately led to an excellent program. In the spirit of accountability and effectiveness, she further proved great value by following up with each participant after the course ended. Feedback across my entire team was so positive! I have been fortunate to have worked at two previous organizations recognized for their training and service standards. In my view, Theresa’s skills, experience and style, make her a stand-out and she holds her own with the best I have seen.
Mark Breslauer, President and CEO
Monk Office
Theresa was an integral part of our team for the last 3 months, providing sales training to our front-line staff and leadership training and operational support to our supervisory team. Thank you for helping us develop our front-line staff into sales superstars and for giving us the tools to grow strong, confident leaders. We look forward to working with you again in the near future!
Meagan Treleaven, Manager
Visitor Centre Tourism Victoria
I'm not surprised at those results, you are an amazing facilitator. I thank you sincerely for the opportunity to partake and learn some meaningful lessons Thanks Theresa, it is people like you that reassures myself on how much I love my job and want to become more successful in gaining, training and retaining ambassadors.
Sabrina Biserovic
Nanaimo Ambassador Program & Nanaimo Hospitality Association
Over the years Mrs Dickinson has proved herself over and over to possess exceptional organisational and managerial skills. Her attitude and communication with staff and guests are one of motivation, understanding, helpfulness and total professionalism, she will be greatly missed.” I unreservedly recommend Theresa in whatever business pursuits she initiates.
Hon. Gordon Stewart, O.J., C.D., Chairman
Sandals Resorts
Theresa worked for me for over 2 years and I got to see firsthand her knowledge and organizational skills. As a hotelier she did a first class job. However, it turned out that there was more to Theresa than simply a leader in the hotel industry. We knew of her earlier experience as a trainer and the operator of her own training business. When the recession was coming to an end and we needed to kick up our training, we knew our own human resources could not handle the volume we needed to do. We therefore turned to Theresa to "fill in the gap" for us and quickly realized that it was no "fill in" but high quality training of solid content and great delivery. The colleague response was extremely positive. Now that Theresa is again out on her own, you can be assured we will continue to take advantage of her product and skill in delivering training for us. May I suggest you avail your organization of her services too, I'm sure you will be very glad you did!
Reverend Ian Powell, Managing Director
Inn at Laurel Point
I just want to take a moment to acknowledge the positive feedback we are still receiving about the training both leadership development as well as the two sessions of Sales Training. Our team is engaged – thinking and acting as a team – and they are all excited about the next sessions.
Ingrid Jarrett, General Manager
Watermark Beach Resort & Conference Centre
Theresa is a consummate hospitality professional with a thorough understanding of what it takes to succeed in today’s competitive environment. She has an uncanny ability to identify a problem, analyse it with input and participation from all stakeholders and then implement a solution with full buy in from the team. Theresa’s impressive international career has prepared her to take on the many challenges faced by her clients. She is a professional that you can trust and afford to train and motivate a team, to maximise their contribution ensuring the success of any business that has the foresight to bring her on board.
Peter Dutton, Principal
PD Consulting
We greatly appreciated Theresa's recent participation in our Bachelor of Commerce interview clinic. Students valued the constructive feedback that they received from Theresa, which provided them with tools for future success.
Sarah McQuillan
University of Victoria, Peter B. Gustavson School of Business
We chose Theresa Dickinson of Blue Mountain Solutions to lead our annual Corporate Development Retreat this year, and were definitely not disappointed! This annual event has provided our management team with multiple experiences and unique opportunities over the years – making it very difficult to come up with something that will have a positive and memorable impact. Blue Mountain Solutions did not disappoint!! Although we stayed in our own community, the topics, creative team-building events and intriguing presentation style resulted in top rankings from our entire team, including comments such as “maybe our best retreat yet”. Thank you Theresa!
Brenda Ollis, General Manager
Chateau Victoria
Theresa did a fabulous job leading us at our Management Retreat. She prepared fun, yet beneficial activities for us, and so much learning and growth was achieved. Theresa is warm, kind, and extremely knowledgeable. The whole team enjoyed every moment of it and the feedback was 100% positive. I would highly recommend Theresa for your next training seminar.
Trina White, General Manager
The Parkside Hotel & Spa
Theresa is a terrific instructor and I have been more than pleased with her work since she started at RRU. She manages classroom activities expertly, with dynamism and energy. She is always positive in her approach to assisting the students. Most of the students are millennials, and she understands their needs and requirements to be successful in their future careers. The student experience has been outstanding, with many of them commenting about how much they have learned from Theresa.
Dr. Eugene Thomlinson, Associate Professor School of Tourism and Hospitality Management
Royal Roads University
I had the pleasure of working along side Theresa at Swans Hotel. Theresa is an incredible leader who is passionate about her work and her employees. Her professional yet approachable demeanor is one of the many reasons why working for Theresa is such a treat.
Chelsea Schaddelee
University of Victoria
I write to record my thanks to you for all the hard work you have put in over the last year which has culminated in Abacus Hotels being recommended for recognition under the Investors in People scheme. The enthusiasm that you brought to your role has played a pivotal part in the achievement.
Howard Darking, Executive Deputy Chairman
Abacus Hotels
A terrific leader and mentor is the phrase that comes to mind when I think about Theresa. I’ve had the pleasure of working with Theresa during my Co-op term. I was impressed with her hard work, passion, great communication, strong leadership, and the ability to have everything highly organized. It has been a wonderful opportunity for me to work and learn with Theresa.
Shihang Cao
University of Victoria
Brilliant! Probably the most powerful illustration of how this can work, this has really captured the essence of what this is all about. Inspiring and helping our people to help themselves and the business.
Richard Bishop, Operations Director
Charles Wells
I ​will ​always remember the ​valuable ​lesson​s​ and passion I learned from you ​during your coaching at​ the Oswego. I am very fortunate to have a mentor like you. ​ I ​often ask myself "What​ would Theresa say in this situation?"
Shino Yamashiro
Oswego Hotel
Theresa was an absolute pleasure to have work with our team! They all loved her, even those that had resistance at first. Her training is unlike any other and she makes it fun! Thank you Theresa, we all learned so much from your valuable training sessions.
Mellissa Gould, Front Office Manager
The Coast Bastion Hotel
It has absolutely been a rewarding experience to work with such a dedicated leader. Her enthusiasm and determination is admirable. Theresa has demonstrated excellent communication skills, an eye for detail and integrity.
Faisal ALRubaya
Royal Roads University
Theresa, thank you for your kind participation in the MGB Mock Interview Clinic. Students really appreciated the support and advice you have given them, and because of your feedback, they are better prepared to pursue their career goals. We sincerely appreciate your commitment of time and energy to this important project.
Alma Osorio, MGB Internship Coordinator
University of Victoria